Privacy Policy

Last Updated: 12th November 2025.

 

Introduction

C & B International Freight Systems Inc. (“C & B,” “we,” “our,” or “us”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and protect the personal information of our clients, carriers, suppliers, employees, and website visitors.

We comply with applicable privacy legislation, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and other relevant provincial and federal laws in Canada.

2. Information We Collect

We collect personal and business information necessary to provide logistics and freight services. This may include:

a. Client and Carrier Information

• Name, company name, mailing address, and contact information (email, phone, fax)

• Payment and billing details

• Customs and shipment data (e.g., shipment contents, origin/destination, customs documents)

• Identification numbers (e.g., business number, carrier codes)

• Communication records and correspondence

b. Website and Communication Data

When you visit our website or communicate electronically with us, we may collect:

• IP addresses and browser details

• Information submitted via web forms or emails

• Cookies and usage analytics to improve our services

3. How We Use Personal Information

C & B International Freight Systems Inc. uses personal information for the following purposes:

• To provide freight forwarding, logistics, and customs brokerage services

• To communicate with clients, carriers, and suppliers

• To process payments and manage accounts

• To comply with customs, border, and transportation regulations

• To improve our services and website functionality

• To respond to inquiries and provide customer support

• To meet legal and regulatory obligations

4. Sharing and Disclosure of Information

We do not sell or rent personal information. We may share information only when necessary:

• With customs agencies, transportation partners, and brokers for shipment processing

• With service providers who assist in operations (e.g., IT support, accounting, payment processing)

• To comply with legal or regulatory requests (e.g., law enforcement, government authorities)

• When required to protect the rights, property, or safety of C & B or others.

All third parties are required to maintain the confidentiality and security of the information and to use it only for authorized purposes.

5. Data Security

We implement appropriate physical, organizational, and technological safeguards to protect personal information from unauthorized access, disclosure, alteration, or destruction. Access to personal data is restricted to employees and partners who require it to perform their duties.

6. Retention of Information

We retain personal information only as long as necessary to fulfill the purposes for which it was collected, or as required by law and industry regulations. Once information is no longer required, it will be securely deleted or anonymized.

7. Your Rights and Choices

Under applicable Canadian privacy laws, you have the right to:

• Access your personal information held by us

• Request corrections to inaccurate or incomplete information

• Withdraw consent to the collection or use of your data (subject to legal or contractual restrictions)

• Request details about our use and disclosure of your personal information

To exercise your rights, please contact our Privacy Officer (see Section 9).

8. International Data Transfers

As a cross-border freight service provider, we may transfer information to or from the United States or other jurisdictions. In such cases, your information may be subject to the laws of those jurisdictions, including lawful access by government authorities.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact:

Privacy Officer
C & B International Freight Systems Inc.
6000 Telfer Road, 
Sarnia, Ontario, Canada
Email:  adminsitration@cbintlfreight.com
Phone: +1 519 542 5920